Purchase Terms and Privacy Policy

Terms of Service

1. General Provisions 1.1. These rules for the provision of services (hereinafter referred to as the Rules) are a binding legal document for the Parties, establishing the rights, duties, and responsibilities of the Client and the Service Provider when the Client orders telecommunications equipment repair services. 1.2. The Service Provider reserves the right to change, amend, or supplement the Rules at any time, in accordance with legal requirements. The Client will be informed about changes to the rules via the company’s website. The Rules applicable at the time of the order will apply to the Client when ordering services. 1.3. The following individuals have the right to order services:
  • 1.3.1. capable adults, i.e., individuals who have reached the age of majority, and whose capacity is not limited by court order;
  • 1.3.2. minors aged 14 to 18 years, only with the consent of parents or guardians, except in cases where they independently manage their income;
  • 1.3.3. legal entities;
  • 1.3.4. authorized representatives of all the above persons.
1.4. By confirming the Rules, the Service Provider guarantees that the Client has the right to order services under point 1.3. 1.5. The contract between the Client and the Service Provider is considered concluded from the moment the Client forms an order, specifies the service provision location, chooses the payment method, and reviews the Service Provider’s Rules. 1.6. Each contract concluded between the Client and the Service Provider is stored in the Service Provider’s system. 2. Personal Data Protection 2.1. The Client can order services:
  • 2.1.1. by registering on this website – by entering the required data during registration;
  • 2.1.2. without registering on this website.
2.2. The Client, when ordering services in the ways specified in point 2.1, must provide the necessary personal data for the proper fulfillment of the order in the relevant fields provided by the Service Provider: name, surname, service provision address, phone number, and email address. 2.3. By confirming these Rules, the Client agrees that the personal data provided in point 2.2 will be processed for the purposes of service provision, analysis of the Service Provider’s operations, and direct marketing. The Client has the right to revoke their consent for processing personal data for direct marketing purposes at any time. 2.4. By agreeing to the processing of their personal data for the purposes of service provision, the Client also agrees that informational messages necessary for the execution of the service order will be sent to their provided email address and phone number. 2.5. The Client, upon registering on the website and ordering services, commits to keep their login details secure and not disclose them to anyone. 3. Client’s Rights and Obligations 3.1. The Client has the right to order services in accordance with these Rules and the procedures established in other sections of the website. 3.2. The Client has the right to refuse the service provision contract by notifying the Service Provider in writing (via email) no later than 14 working days from the conclusion of the contract, except in cases where the contract cannot be refused under Lithuanian law. 3.3. The right provided in point 3.2 can be exercised only if the service has not yet been provided or if no part of the service has been provided. 3.4. The Client commits to accept the provided services and to pay the agreed price for them. 3.5. If the data provided in the Client’s registration form changes, the Client must update it immediately. 3.6. The Client commits not to transfer their login details to third parties. If the Client loses their login details, they must immediately inform the Service Provider. 3.7. By using the services, the Client agrees to these service provision Rules and commits to comply with them and not to violate Lithuanian law. 4. Service Provider’s Rights and Obligations 4.1. The Service Provider commits to create all conditions for the Client to use the provided services appropriately. 4.2. If the Client attempts to harm the stability and security of the Service Provider’s systems or violates their obligations, the Service Provider has the right to restrict or suspend the Client’s access to the services or, in exceptional cases, to terminate the Client’s registration, after notifying the Client. 4.3. The Service Provider commits to respect the Client’s right to the privacy of the personal information specified in the registration form. 4.4. The Service Provider commits to provide the ordered services to the address specified by the Client or remotely, as agreed. 5. Ordering Services, Prices, Payment Procedure, Deadlines 5.1. Services can be ordered 24 hours a day, 7 days a week. 5.2. The contract comes into effect from the moment the Client confirms the order, and the Service Provider confirms it by sending a confirmation email to the Client’s specified email address. 5.3. The prices of the services are indicated in euros, including VAT, where applicable. 5.4. The Client pays for the services using one of the following methods:
  • 5.4.1. Payment through online banking – this is a prepayment using the online banking system used by the Client. The Client must have signed an online banking agreement with one of the following banks: SEB, AB “Swedbank”, “DNB Nord”, “Danske”, “Nordea”. The funds are transferred to the Service Provider’s account. The respective bank is responsible for data security.
  • 5.4.2. Payment via bank transfer – this is a prepayment, where the Client transfers money to the Service Provider’s bank account by visiting the nearest bank branch or making an online transfer.
5.5. The Client commits to pay for the services upon collecting the device or, if the device is returned by shipping, before it is shipped back to the Client. 6. Provision of Services 6.1. The Client, when choosing the service provision location during the order, commits to specify the exact service provision location. 6.2. The Client commits to accept the services personally. If the Client is unable to accept the services personally and the services are provided at the specified address, the Client has no right to make claims against the Service Provider for providing the services to an incorrect party. 6.3. Services are provided by the Service Provider or their authorized representative. 6.4. The Service Provider provides services based on the conditions and deadlines specified by the Client during the order. These deadlines are preliminary and may change due to unforeseen circumstances beyond the Service Provider’s control. In such cases, the Service Provider commits to immediately contact the Client and agree on the service delivery conditions. 6.5. The Service Provider is relieved of liability for breaches of service delivery deadlines if services are not provided to the Client on time due to the Client’s fault or circumstances beyond the Service Provider’s control. 6.6. The Client must promptly inform the Service Provider if the provided services do not meet the order conditions. 7. Service Quality, Guarantees 7.1. The Service Provider commits to provide services in accordance with quality standards established by relevant laws in applicable areas. 7.2. The Service Provider is not liable for the quality of services if defects arise due to incorrect information provided by the Client or other circumstances beyond the Service Provider’s control. 8. Service Returns and Exchanges 8.1. Defects in the provided services are remedied, low-quality services are exchanged or compensated, in accordance with the order No. 217 of the Minister of Economy of the Republic of Lithuania dated June 29, 2001, entitled “On Approval of Rules for Service Returns and Exchanges”, except in cases where the contract cannot be cancelled under Lithuanian law. Refunds for low-quality services are made within 14 days from the satisfaction of the complaint. 8.2. To claim a quality issue with the services, the Client can do so within 14 working days from the provision of the services, by informing the Service Provider through the contact methods specified in the contact section, indicating the name of the service, order number, and reasons for the complaint. 8.3. The Service Provider has the right to refuse to satisfy a complaint if the Client did not comply with the conditions established during the service provision or did not provide the necessary information. 8.4. If services were provided incorrectly or inadequately, the Service Provider commits to re-provide the service or refund the paid amount. 9. Client and Service Provider Liability 9.1. The Client is fully responsible for the accuracy of the personal data they provide. If the Client fails to provide accurate personal data, the Service Provider is not responsible for any consequences arising from that and has the right to claim compensation from the Client for any direct losses incurred. 9.2. The Client is responsible for actions taken while using this service. 9.3. The registered Client is responsible for sharing their login details with third parties. If a third party uses the services, logging in with the Client’s login details, the Service Provider considers that person to be the Client. 9.4. The Service Provider is relieved of any liability if losses arise because the Client did not comply with the Service Provider’s recommendations and obligations or did not familiarize themselves with the Rules, although they were given the opportunity to do so. 9.5. If there are links on the Service Provider’s website to the websites of other companies, institutions, organizations, or individuals, the Service Provider is not responsible for the information or activities there, as those websites are not maintained or controlled by the Service Provider and do not represent those companies or individuals. 9.6. In the event of damage, the at-fault Party compensates the other Party for direct losses. 10. Marketing and Information 10.1. The Service Provider may initiate various promotions on the website at their discretion. 10.2. The Service Provider has the right to unilaterally change the terms of promotions or cancel them without prior notice. Any changes or cancellations of promotion terms and conditions apply only from the moment they are made. 10.3. The Service Provider sends all notifications to the contact methods specified in the Client’s registration form. 10.4. The Client sends all notifications and questions to the phone numbers and email addresses provided in the Service Provider’s contacts. 10.5. The Service Provider is not responsible if the Client does not receive sent informational or confirmation messages due to internet connection issues or disruptions in email service providers’ networks. 11. Final Provisions 11.1. These service provision Rules are prepared in accordance with the laws and regulations of the Republic of Lithuania. 11.2. Any disputes arising from the implementation of these Rules are resolved through negotiations. If a consensus cannot be reached, disputes are resolved in accordance with the laws of the Republic of Lithuania.

Privacy Policy

UAB “Selektus” values the protection of your personal data as important for you – our clients and other data subjects. Therefore, we are committed to respecting and safeguarding the privacy of every data subject. This Privacy Policy provides essential information about the processing of personal data conducted by UAB “Selektus”, the storage of such data, and the rights of data subjects.

I. Key Concepts

  1. Personal Data – any information about an identified or identifiable individual (data subject); an identifiable individual is a person whose identity can be established directly or indirectly, primarily by reference to an identifier, such as a name and surname, personal identification number, location data, and internet identifier, or by one or several physical, physiological, genetic, mental, economic, cultural, or social identity attributes.
  2. Data Processing – any operation or sequence of operations performed on personal data or personal data sets, whether automated or non-automated, such as collection, recording, sorting, structuring, storing, adapting, or altering, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, as well as aligning or combining with other data, restricting, erasing, or destroying.
  3. Data Recipient – a natural or legal person, government authority, agency, or another body to whom personal data is disclosed, whether a third party or not. However, authorities which may receive personal data in the course of a specific investigation under Union or Member State law are not considered data recipients; when processing such data, those authorities comply with applicable data protection rules corresponding to the purposes of data processing.
  4. Third Party – a natural or legal person, government authority, agency, or another body that is not the data subject, data controller, data processor, or individuals permitted by the data controller or data processor to process personal data.
  5. Data Subject Consent – any freely given, specific, and informed indication of the data subject’s wishes, either by statement or by a clear affirmative action, indicating their agreement to the processing of personal data concerning them.
  6. Data Subject – a natural person whose personal data is processed.
  7. Special Categories of Data – personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in trade unions, as well as data revealing health information, data concerning a natural person’s sex life, and/or sexual orientation.

II. Personal Data

1. Legal Criteria for Personal Data Processing UAB “Selektus” collects and continues to process your personal data only based on legal grounds established in the legislation regulating personal data protection:
  • With your consent;
  • for the purpose of concluding and/or executing a contract made with you.
2. Purposes of Personal Data Processing UAB “Selektus” processes data for the purposes of technical device repair, query administration, direct marketing, and service provision. 3. Processed Personal Data UAB “Selektus” processes the following data:
  • with your consent, personal data you provide on the website www.fixas.lt in the query submission form (e.g., name, surname, email address, phone number);
  • other data collected based on your consent and defined in detail at the time when your consent is requested;
  • other data that is obtained for the purpose of concluding and/or executing a contract made with you.
4. Cookies To enhance your experience when visiting the UAB “Selektus” website, we use cookies – small pieces of textual information that are automatically created when browsing the website and stored on your computer or other end devices. The information collected by cookies ensures the smooth operation of the website, allows you to browse more comfortably, and helps us learn about users’ behavior on our websites, analyze trends, and improve both the website and your service, as well as the services provided by UAB “Selektus”. The website uses two types of cookies:
  • First-party Cookies – created on the website you are visiting. The website is displayed in the address bar.
  • Third-party Cookies – created by other websites. These websites have certain content displayed on the site you are visiting, such as ads or images. These can be from “Google”, “Facebook”, “YouTube”, etc.
You can choose whether to accept cookies. If you do not agree to cookies being stored on your computer or other end devices, you can change your browser settings to disable all cookies or enable/disable them one by one. However, please note that in some cases this may slow down your browsing speed, limit the functionality of certain website features, or block access to the website. 5. Personal Data Retention Period We store your personal data no longer than required by the purposes of data processing or prescribed by law. We aim not to retain outdated or unnecessary information and ensure that personal data and other information about clients is continuously updated and accurate. 6. Provision of Personal Data UAB “Selektus” provides your data to:
  • with your consent, clearly defined data recipients;
  • institutions or organizations as required by law;
  • other third parties with your consent, which may be obtained for a specific case.

III. Security Measures for Personal Data Used by UAB “Selektus”

UAB “Selektus” operates on the internet in compliance with all requirements of applicable international legal acts, European Union legal acts, and laws of the Republic of Lithuania.
  1. General Data Protection Regulation (GDPR)
UAB “Selektus”, when processing personal data of data subjects, adheres to the provisions of the General Data Protection Regulation and has implemented the relevant organizational and technical measures ensuring personal data security, which help protect personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.

IV. Procedure for Implementing Data Subjects’ Rights

You have the right to:
  • contact UAB “Selektus” with a request for information about the personal data processed by UAB “Selektus” (“right to know” and “right to access”);
  • contact UAB “Selektus” with a request to correct or erase your personal data when you find that the data is incorrect, incomplete, or inaccurate (“right to rectify and erase”);
  • contact UAB “Selektus” with a request to restrict the processing of your personal data if you determine that your personal data is being processed unlawfully or unfairly (“right to restrict”);
  • contact UAB “Selektus” with a request to object to the further processing of your personal data (“right to object”);
  • contact UAB “Selektus” with a request to limit the processing of your data if the processing of personal data is unlawful (“right to restrict”);
  • contact UAB “Selektus” with a request to delete your data when the personal data has been processed unlawfully or when they are no longer needed to achieve the purposes for which they were collected or processed (“right to be forgotten”);
  • contact UAB “Selektus” with a request for information about the personal data processed by UAB “Selektus” and to receive data in a structured, commonly used, and machine-readable format (“right to data portability”).
If the issue is not resolved with UAB “Selektus” and you are concerned about UAB “Selektus”‘s actions/failures, regarding possible non-compliance with this Privacy Notice or legal requirements, you have the right to contact the supervisory authority responsible for overseeing the implementation of legislation on personal data protection. In exercising these rights, you may contact UAB “Selektus” in any convenient way:
  • In writing: Kedrų g. 5, Vilnius, 03159 Vilnius Municipality.
  • Email: info@fixas.lt
  • Phone No: +370 61371133