Frequently Asked Questions (FAQ)

Question 1: What specialized repair services do you offer in Lithuania?

Answer: Fixas specializes in the professional restoration of smart devices throughout Lithuania. Our technicians perform complex repairs on Apple iPhones, Samsung Galaxies (S23, S24 series), Google Pixels, and Xiaomi phones. We are also experts in the maintenance of MacBook (M1, M2, M3 chip) laptops, iPad tablets, Apple Watch smartwatches, and gaming consoles (PlayStation 5, Xbox Series X). We use micro-soldering equipment and modern OCA laminating devices, allowing us to not only replace but also restore screens while preserving the original LCD or OLED matrix.

Question 2: How long will it take to fix my iPhone or Samsung phone?

Answer: Speed is our hallmark. Standard screen glass replacement for models like iPhone 13 or iPhone 14 typically takes only 1 to 2 hours. If the issue is more severe, such as a Samsung S24 Ultra mainboard repair or complex MacBook water damage cleaning, it may take 1-3 business days. We have the largest on-site spare parts warehouse in Vilnius, so you won’t have to wait weeks for the necessary part to arrive.

Question 3: Is there an official warranty on the repairs you perform?

Answer: Absolutely. We trust our technicians’ skills, which is why we offer a 3-month warranty on all technical work and replaced components. We pay special attention to Apple users: for iPhone screen glass restoration and the replacement of original screen modules, we provide a 12-month warranty. This means that if you notice a factory defect or operational issues during this period, we will prioritize fixing the problem free of charge.

Question 4: How is the repair cost determined and will it change during the process?

Answer: Our pricing is entirely transparent. Every repair starts with thorough diagnostics (which is free), after which we will provide a final estimate. For example, the cost of replacing an iPhone 11 battery will differ from that of an iPhone 15 Pro Max, but all base prices are publicly available on our website Fixas.lt. If we discover additional MacBook or iPad issues during diagnostics, we will let you know, and work costing more than €40 will continue only after receiving your confirmation—no surprise bills.

Question 5: What quality parts do you use for iPhone and Samsung repairs?

Answer: We value quality, which is why we generally offer original Service Pack screens and components for Samsung phones. For iPhone owners, we provide a choice between original parts (taken from new devices, known as Pulled), refurbished screens with original matrices, or high-grade certified alternatives (like GX or Hard OLED). All batteries match the original capacity and feature integrated overheating protection systems.

Question 6: Is it safe to send a device for repair from another city via courier?

Answer: Definitely! We collaborate with Omniva, LP Express, DPD, and Venipak courier services, so we can pick up your device right from your home in Kaunas, Klaipėda, or any other city. The most important thing is secure packaging (use bubble wrap and a sturdy box). The Fixas service ensures secure reception, digital registration, and updates on every repair stage until it is safely returned to you.

Question 7: What should I do if my iPhone or MacBook has been spilled with water or coffee?

Answer: The most important rule is—do not connect the device to a charger! Liquid causes immediate oxidation and a short circuit. Turn off the phone or MacBook and bring it to us as soon as possible. We perform professional cleaning in an ultrasonic bath, remove corrosion residues from the motherboard, and restore damaged traces. Rice won’t help in this case—only professional cleaning can save an Apple M2 or Intel-based computer.

Question 8: Do you perform dust cleaning for PlayStation 5 or laptops?

Answer: Yes, this is one of the most important services for the longevity of the device. For PS5 consoles and laptops (such as Asus ROG, Lenovo Legion, or Dell XPS), we conduct complete maintenance: we clean dust, replace thermal paste (using top-grade Arctic MX-6 or liquid metal where necessary), and check the functioning of coolers. This protects against processor degradation and annoying fan noise.

Question 9: Can I get technical advice before registering for a repair?

Answer: We are happy to help! Our specialists consult via phone, email, or in person at our Vilnius service. If you don’t know why your iPad Pro isn’t charging or why the iPhone 12 Pro camera isn’t focusing, reach out—we can often identify the preliminary problem and suggest a solution before you even arrive.

Question 10: Why is Fixas the best choice for phone repairs in Lithuania?

Answer: Fixas combines years of experience with innovative methods. We not only replace parts, but we also understand their operating principles. Our advantages include screen restoration that preserves original quality, free temporary phone replacements, a convenient location in Naujamiestis (Vilnius), a transparent warranty system, and specialized technicians for each brand group (Apple, Samsung, Huawei, Xiaomi).

Question 11: Will I have a temporary phone while my device is being repaired?

Answer: Yes, we understand how important uninterrupted communication is these days. If your iPhone or Samsung repair takes more than an hour, Fixas provides a temporary smartphone completely free of charge. You won’t have to worry about missed work calls or family messages—you’ll be reachable throughout the process.

Question 12: After a screen glass replacement, will the True Tone feature and colors remain the same?

Answer: Absolutely. Since we use OCA laminating technology, we replace only the top cracked glass while the original Apple or Samsung OLED matrix remains untouched. This guarantees that brightness, contrast, True Tone color balance, and Face ID sensitivity work just as they did on the first day of the device purchase.

Question 13: When is it sufficient to replace just the glass, and when is a full screen module replacement necessary?

Answer: Glass replacement is possible when the screen (matrix) displays a clear image without any stains, lines, or flickering and responds to touch. If you see black spots or vertical lines, for example, on a Samsung S22 or iPhone 15 screen, it is essential to replace the entire screen module. Glass replacement is a more economical way to maintain the highest original image quality.

Question 14: Do you replace broken rear camera glass on iPhones?

Answer: Yes, this is a very common issue for iPhone 11, 12, and 13 models. It is crucial to replace the broken camera glass as soon as possible, as dust entering through cracks can permanently scratch the camera lens itself. We recommend temporarily covering the crack with tape and coming to us immediately—we will replace it with original sapphire glass.

Question 15: Is the iPhone battery replacement done on-site, and is it safe?

Answer: Fixas always has new Apple Service Pack quality batteries for almost all models—ranging from iPhone 8 to iPhone 15. The battery replacement usually takes from 30 minutes to 4 hours (depending on the model construction). We perform battery cycle resets and ensure that the new power source is safe, does not overheat, and lasts a long time.

Question 16: Do you repair MacBook computers that have keyboard issues after liquid spills?

Answer: Yes, this is one of our specializations. For Apple laptops (MacBook Air, MacBook Pro), we can replace both the entire top case and individual keyboard keys or the keyboard mechanism itself. After liquid damage, we also carefully check the trackpad and backlight connectors.

Question 17: How to know when my laptop needs cooling maintenance?

Answer: The main symptoms are: the computer’s fan runs at full capacity even while browsing the internet, the casing near the keyboard becomes very hot, the device starts to lag or shut down randomly. If you have used a Dell, Lenovo, or HP laptop for over a year, cleaning the cooling system and renewing the thermal paste is necessary to avoid motherboard burnout.

Question 18: Will Apple Pay still work after replacing the Apple Watch screen?

Answer: Surely. When repairing Apple Watch Series 6, 7, 8, or Ultra models, we meticulously transfer the original NFC antenna to the new screen. This requires high craftsmanship, but Fixas specialists guarantee that contactless payments (NFC) and the Apple Pay function will work without any disruptions.

Question 19: Does replacing the screen for iPhone 14 or iPhone 15 take longer due to their construction?

Answer: Although newer Apple models have specific mounting features, our technicians are trained to work according to the latest standards. Repairing an iPhone 14 or 15 usually takes the same amount of time as older models—about 1-3 hours, as we have all the necessary specialized opening tools and new seals.

Question 20: If my iPad Air screen is fine but does not respond to touch, what should I do?

Answer: If the display is perfectly visible but the iPad does not respond to finger touches or Apple Pencil, usually, it is sufficient to replace just the digitizer (touch glass). In iPad 9 or iPad 10 models, the glass and LCD are separate parts, so the repair is cheaper. In iPad Pro models, the screen is a glued module, but we still perform diagnostics to find the most cost-effective solution.

Question 21: Where can I find the Fixas service in Vilnius and how to register my device?

Answer: Our modern service is located in Vilnius, at Kedrų St. 5. You can find precise contact details, working hours, and a map in the Contacts section. You can register your device by filling out a form on our website, calling us, or simply dropping by. We will ensure that your electronics problems remain in the past.