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Device Repair Rules

  1. 1. Warranty Validity By handing over the device for repair to the service, the client understands that any manufacturer’s warranty will no longer be valid.
  2. 2. Warranty Repair Conditions Warranty repair includes free technical inspection of the device and troubleshooting, for which the period is specified in the warranty receipt. Warranty is not provided for devices affected by moisture.
  3. 3. Warranty Limitations Warranty does not apply to mechanical and moisture-induced damage.
  4. 4. SIM Card and Data The company is not responsible for SIM or memory cards left in the device. During the repair, factory settings may be restored, resulting in all data being deleted. The company is not responsible for data security. The client must take care of data backup or, if desired, inform the company’s staff (this service may be charged).
  5. 5. Device Damage During Repair If the device were to be damaged during the repair, the service commits to purchase a similar used device in comparable condition or compensate the market value.
  6. 6. Repair Time The device is repaired as quickly as possible. If necessary parts are temporarily unavailable from suppliers, the service will contact the client and inform them of the extended repair time.
  7. 7. Ownership and Data Accuracy The client confirms with their signature that the device is their property, and the provided personal data (name, surname, phone number) is correct and can be used to inform about the repair process.
  8. 8. Repair Price Agreement Repair works that cost less than 40 euros can be performed without consulting the client. If the price exceeds 40 euros and was not previously agreed upon, the client will be contacted for price confirmation.
  9. 9. Device Pickup Upon completion of the device repair, the client will be informed that it is ready for pickup. Upon pickup, the service price must be paid. If for any reason the client does not pick up the device within 60 days, the service will store it for free only during this period, after which the device may be disposed of.
  10. 10. Acceptance Receipt When picking up the device, it is necessary to present the acceptance receipt. If the receipt is lost, the service can only return the device to the person mentioned on the receipt upon presentation of an identity verification document.
  11. 11. Fault Check After Repair Upon picking up the device, the client must check whether all registered faults have been repaired and ensure that no new defects have appeared. Quality claims must be made on-site. If there are no claims, the client confirms this with their signature on the release sheet.
  12. 12. Replacement Phone If a replacement phone was provided to the client, it must be returned upon picking up the repaired device. If the replacement phone is damaged, the client must cover the repair costs or cover the costs of acquiring a phone of a similar model and condition. Information about the replacement phone is provided in the repair work acceptance document. The replacement phone is provided for no longer than 30 calendar days.
  13. 13. Sending for Repair The sender is responsible for securely packaging the device before sending it for repair.
  14. 14. Device Return The repaired device will be sent back to the client only after payment of the invoice.
  15. 15. Shipping Costs The shipping of devices through “Omniva” parcel terminals is free. If the client decides to decline the repair, they must cover the shipping costs.